CLAIMS SUPPORT
Support when you need to make a claim
When you need to make a claim, we provide practical assistance.
Our Role
Helping you navigate the insurer’s process
We encourage our clients to contact us as soon as possible in the event of a health or other insured event, so that we can explain how your insurer’s claims process works and help you navigate it.
If you are unsure whether a claim may be possible, or if you are already in the middle of a claim and need assistance, you can contact us to discuss your situation.
If you are unsure whether a claim may be possible, or if you are already in the middle of a claim and need assistance, you can contact us to discuss your situation.
How We Help
Practical assistance when a claim arises
When you contact us about a claim, we begin by discussing your situation and the policies that may apply. We then outline the steps involved in lodging or progressing the claim and explain the information the insurer has asked for.
If the insurer requires documentation or other evidence, we help you identify what is needed and can support you to prepare it in the format requested. We assist with completing and submitting claim forms and responding to any follow-up questions from the insurer.
As the claim progresses, we clarify requirements, follow up on outstanding matters and help keep communication organised between you and the insurer.
If the insurer requires documentation or other evidence, we help you identify what is needed and can support you to prepare it in the format requested. We assist with completing and submitting claim forms and responding to any follow-up questions from the insurer.
As the claim progresses, we clarify requirements, follow up on outstanding matters and help keep communication organised between you and the insurer.
What to expect
Claims Support
Clear support, independent assessment
The insurer will assess each claim under the terms of the policy. We cannot determine the outcome of a claim or change the insurer’s decision. Our role is to support you by helping you understand the process, presenting the information the insurer requests, and maintaining clear communication from start to finish.
